Ownership of packages turned over to Australia Post transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from Australia Post along with your order from us, so any shipping issues must be handled by Australia Post.
Tracking is available to add to any order, and is recommended for any order you can't afford to lose.
RETURNS & EXCHANGES
Our returns and exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 30 starts from the date of our shipment to you to when we received your returned item.
To be eligible for a return, your item must be unused, in the same condition that you received it and it must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Your new item will be shipped out when we receive the returned item from you. Exchanges should be completed within 12 business days, depending on where you live (shipping times may vary).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS
If five business days have passed and you haven’t received your refund, contact your bank, as it can take some time for transactions to process.
If you’ve done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org